FAQs

The price we will pay for your Gold or other precious metal depends upon its weight, its carat or purity and the price of the metal on the day. If you are not happy with our offer for your precious metal items we will return them to you by Royal Mail Special Delivery conditions apply.

You can track the progress of your package using Mail Track & Trace system. We will call you or send you an e-mail with our offer using contact details supplied by you on the Description Form. If you have not been contacted by us within 48hrs of posting your package you should call us on (01902) 623 254. Our working hours are Monday-Thursday 9am-5pm.

Our offer may differ from your calculation as we subtract the weight of stones and non precious metals such as springs, fillings and base metal clasps. We use certified, precision electronic scales to calculate the exact weight of precious metals in your items. Any weight deductions will be fully explained to you when we make our offer and you may refuse the offer if you so wish. See Terms and Conditions.

Our prices are based on the 'Spot Rate' prices for Gold, Silver Platinum and Palladium which are continually fluctuating in line with World Markets. Our valuation for your item(s) will be based on the 'Spot Rate' price applicable when we receive your items. We will then email or telephone you with an offer for your items and that offer will be valid for 24 hours from the time that the email is sent by us, or from the time that we contact you by telephone. If you decide NOT to accept our offer for your item(s), it/they will be returned to you via Royal Mail Special Delivery conditions apply.

Please note: that we reserve the right to charge for postage and packaging when returning items to you.

This is fine with us; we separate and test each item and give you a cash valuation for each purity.

We will offer to buy all Gold, Silver, Platinum and Palladium whether it is hallmarked or not. We test to establish the precise precious metal content and carat/purity value of your items to give you, the customer, the best possible price.

No problem! Once we have weighed and valued your items we will make you an offer by email or telephone. If you decide to reject our offer we will return your items to you via Royal Mail Special Delivery conditions apply.

We have approved, specialist scales and if there are discrepancies on weight we notify you immediately.

No problem, simply complete and submit the description form and this will allow us to locate the details of your consignment on our systems.

If you then send in your consignment we will accept it so long as you provide a covering letter with the following details:

1. A signed declaration confirming that the items are indeed yours to sell.
2. Contact information including your name, address and telephone number.
3. If known, please include the weight and carat of any items sent.

On receipt of your items we will match your consignment with the form on our system. We will contact you with our offer within 24 hours of receiving your items.

If you have any further queries, please feel free to contact us and we will be happy to provide further assistance.

Yes, white and rose coloured gold is purchased at the same rates as yellow gold.

You can track the progress of your package using Royal Mail Track & Trace system.

Confirmation of your parcel's arrival will be sent to you via email. Orders sent by special delivery are trackable via the Royal Mail website.

We understand your reservations but we can assure you that Royal Mail Special Delivery is an excellent, secure system. See Testimonials .

Alternatively, you are welcome to visit us at our premises in Wolverhampton but please call to make an appointment first due to our very strict security procedures.

All parcels sent through Royal Mail Special Delivery can be fully insured to a maximum of £2500.00. Your parcel can be tracked via the internet with a signature obtained from us upon delivery. This service is very safe and secure. To date we have dealt with thousands of satisfied customers who have sent jewellery to us via Royal Mail Special Delivery . This is the most trusted method we advise all our customers to use.

Please remember, for additional security, use the address:

• Group International (UKSG)
• Innovation House
• 410 Stafford Rd
• Wolverhampton
• West Midlands
• WV10 6AJ

Please note: Use the phrase 'Group International (UKSG)' and do not mention the name of the website. This is an additional security measure to safeguard your precious metal items whilst they are in transit.

If your bank subscribes to FPS, then we can make Bank Transfers to you on the same day and you will generally have cleared funds in your bank account within 2 hours at a small charge of £5. This process is so fast that customers with online banking access can often see their payment arrive in their bank account whilst we are still on the telephone to them!

We do not buy gemstones. Any gemstones within items of scrap jewellery received will not be returned as removal of the stones is time consuming and on most occasions the labour charges incurred by us will far outweigh any small profit margin we may have in the item. We recommend that, if a stone is of sentimental value, you remove it before sending the item to us.

Precious Metal Products bought by UK Scrap Gold Buyers are melted down at the close of business on the day that they are purchased. Therefore, once a precious Metal Product is sold to UK Scrap Gold Buyers it is not physically possible to reverse the transaction.

Between 9am and 5pm, Monday to Thursday and 9am to 4.30pm Friday.

Simply visit the Contact Us page and fill in the details, including a daytime telephone number and we will respond to all messages, generally within 2 hours. Alternatively ring 01902 623 254 between 9am and 5pm, Monday to Thursday and 9am to 4.30pm Friday.